Empower your team to listen to your customers, both at the brand and location level, to deliver on your customers expectations, rescue lost customers, celebrate team behaviors and drive incremental revenue.
Engage with all your customers in all your locations in one simple inbox to easily monitor and respond to review in real-time, improve local search engine rankings, track performance, enhance your reputation, and drive additional sales.
Learn how your website or online store visitors view their experience with your site without negatively impacting their experience to drive sales by reducing cart abandonment, increasing retention, conversion and customer loyalty.
Measure how happy, frustrated or burnt out your team is and gain the feedback you need to create a company culture you can be proud of. Drive retention and increase productivity with a weekly pulse… one question at a time.
Let me start by saying we were initially concerned about Fresh Feedback’s pricing model as they were 52% less expensive than our previous provider, but when we learned more about their business model, we decided to make the switch.
It’s been almost 2 years since we began working with Fresh Feedback and we are delighted with the services, insights and technology they provide us.
I’d recommend them without hesitation.
Fresh Feedback provides us with the ability to hear, understand and act upon what guests are thinking and saying about us.
They intelligently, monitor, measure, analyze and provide game changing insight to our entire team.
By understanding who our guests are and what they want from us, we can focus on delivering the experience, pricing, promotions and assortments that are relevant to our guests. This moves our guests to the center of our decision making process, which creates loyalty for our brand.
We've benefited greatly from our partnership with you over the last few years. The team you assigned to our business is professional, committed to our success and over-deliver on our expectations every time. I would recommend your services to any other retailer who's looking to improve customer satisfaction, retention and wallet share.
We switched to Fresh Feedback from an American company who was quite expensive and not providing the service level we expected. And we wanted to work with an all Canadian provider.
Fresh Feedback has so far delivered excellent services, solid technology and amazing pricing.
Trust me, anyone using Fresh Feedback will get their monies worth and more.
Please reach out to us with any questions you may have about us, our services and our experience in the Customer Feedback Management space.
Starting from this point onward, you can count on us just about 24/7..except for a few hours to sleep, we're here for you..
After spending 17 years delivering customer feedback programs to leading brands in North America, we came to the realization the industry we were part of had lost it’s way and was no longer delivering value for the budget spend so we knew it was time to change the way we did business.
So in 2014, we launched FreshFeedback to reflect our mission of being the most affordable Customer & Employee Feedback provider as an alternative to our out-of-touch and over-priced competitors..
Our mission is simple: Arm our clients with the insights they need to help them create deliver the experiences their customers expect by using robust cutting-edge technologies, delivering amazing service & support while offering a fee structure that is realistic and fair-minded.
As a full-service partner, FreshFeedback provides clients with complete program design & development, program management,and ongoing support.
So if you're looking for Fresh Insights, Fresh Thinking and Fresh Pricing, reach out to us...we're here for you.
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