Whether you have 1 location or 1,000, we make ti affordable for you to manange your customer reviews.
Review are centralized in the Review Inbox and can be filtered by rating. Instant email alerts can notify manager of poor reviews.
Google Review, Facebook, Yelp, BBB, Trip Advisor, Zomatom, RateMD, Vitals, Healthgrades, Lawyers.com and more.
Add attributes, update descriptions, add new categories, change hours in just a few minutes.
Engage with all of your customers in all of your locations from a single control panel.
Connect Google My Business, Facebook, BBB, Bing, Foursquare, TripAdvisor, TrustPilot, Zomato, AVVO, Lawyers.com, RateMDs, Vitals, HealthGrades, and other platforms to bring everything into our industry-leading ReviewsInbox.
Easily monitor and respond to reviews in real-time, improve local search engine rankings, track performance, enhance your reputation, and drive additional sales.
Get updates from across the company or just a single location. See reviews, trends, map inclusion, insights, photo views, customer sentiment and location citation details
Enterprise-grade roles and access control allow you to scale your local optimization efforts to the entire organization.
From read-only to full administrative rights by location, region, district, province, or even country, we can build the structure that provides the right visibility and tools to all your internal and external stakeholders.
Built for immediate usability, for every sized business. The Reviews InBox is as easy to use as a personal email client.
Read your reviews, moderate a response, share them with your team.
Gone are the days of missing reviews, having to login to each review site separately to read and moderate responses.
You can filter the reviews based on ratings so you deal with the low rated ones first and we can even set-up email alerts to notify you when someone submits a poor review so you respond to it in real-time, if you wish.
A beautiful dashboard and powerful grouping and filtering allow you to analyze your data in ways never before possible.
Analyze your Review Comments to identify the key words used to describe your business as a chain all the way down to store level.
Geographically plot out your review data to highlight geographic opportunities and hotspots that you wouldn’t normally notice on a spreadsheet
We deliver a turn-key review management solution with ongoing support from a dedicated Client Success Specialist.
Access insights for one location or all your locations in a single dashboard with powerful grouping and filtering.
Secure an understanding of exactly what your customers are doing before they reach your web property
Save, share, distribute, download and schedule reports across all data sets and locations
Use the “Reviews Inbox” to effortlessly Manage reviews across all your locations. Reviews automatically retrieved daily.
Respond to reviews with personalized messages or leverage saved replies to provide a consistent approach.
Need to distribute yesterday’s negative review scores to 200 managers? We’ll set workflows to socialize reputation control.
Access up to ten years of customer reviews for every location and up 18 months of Local Search Insights.
Identify and remove old negative reviews that contain profanity, hate speech, personal attacks, etc.
Email Alerts will notify you and stakeholders based on a specific reviewers rating so it can be dealt with immediately.
Direct control over all your locations Google My Business listing and content within the platform including Bulk & Scheduled Posts
Our local visibility experts provide personalized video analysis reviews of your performance.
Whether you manage a national chain, high-end bistro, or mom & pop pizza joint, restaurants live and die on their reviews. Word of mouth can make or break your restaurant location, how you handle the reviews can be just as important as earning good reviews in the first place.
The Data Is Clear: Customers read before buying and talk!
Dealerships, repair shops, independent mechanics, oil & tire change retailers gain a new level control over their reputation and local presence.
Our reporting suite helps you to build better customer relationships, allowing you to create a loyal customer base who are more likely to recommend you others.
The popularity of using reviews to make decisions for just about everything to do with hospitality and travel have never been higher. As is the competition who are turning to reviews as a method to boost scores by responding to comments which in turn boosts search engine results.
Service companies such as portrait studios and barber shops, and from marketing and graphic design to daycare and babysitting. can leverage review responses that will drive more reviews, higher ratings, improved local search rankings, higher clicks through rate, and ultimately more sales.
77% of patients turn to online reviews when initially selecting a doctor, dentist, clinic, medical laboratory or any other healthcare professional or facility.
Aggregate reviews from Google, Facebook, RateMDs, Vitals, Healthgrades, and other sources into a single, manageable ReviewsInbox and dashboard.
Gain unparalleled control and visibility to your entire organization’s Local reputation and presence with the lowest total cost of ownership of any platform on the market.
Get updates from across the company or for just a single location. See reviews, trends, map inclusion, insights, photos views, customer sentiment, and location citation details.
Empower each stakeholder by setting customized access and reporting for every level of the organization, from the CEO to District Managers to store-level customer service — give everyone who needs to be part the process the tools to improve your reputation and growth your business.
We set-up your program for you from start to finish, provide your team with the training they need, support your team nearly 24/7 support, and work with you to get the most out of your program every day. For pricing on our Fully Managed Program, please scroll to the bottom of this page.
|Monthly Cost Per Location||$44.00||$39.00||$34.00||$29.00||$24.00||Contact Us|
|One-Time Program Set-up||$499.00||$999.00||$1,499.00||$1,999.00||$2,499.00||Contact Us|
|Peace of Mind Features|
|Dedicated Client Success Specialist|
|On Demand Training|
|"Start Informed" Updates||If you choose our Fully Managed Program, our trained expert will manage that for you|
|Review Administration Tools|
|All Integrations Included|
|Google My Business Insights & Listing Managment||If you choose our Fully Managed Program, our trained expert will manage that for you|
|Review Inbox Management||If you choose our Fully Managed Program, our trained expert will manage that for you|
|Review Inbox Escalation Management|
|Full Roles Access|
|30 Pre-installed Review Responses|
|Profanity & Fraudulent Review Audit||If you choose our Fully Managed Program, our trained expert will manage that for you|
|Instant Email Alerts|
|Personalized Report Set-Up|
|Personalized Report Email Distribution|
|Access to Custom Reporting & Workflows||If you choose our Fully Managed Program, our trained expert will manage that for you|
|Review Comment Visualization||If you choose our Fully Managed Program, our trained expert will manage that for you|
For an additional $7.00 per month per location, FreshFeedback will provide your brand with an end-to-end turnkey solution by monitoring & responding to customer reviews, escalating urgent issues to the appropriate stakeholders, managing your Google My Business listing & submitting ongoing enhancements to improve your SEO, forwarding daily emails to stakeholders containg a summary of the programs rating & reviews, and managing all reporting requirements & distribution. No need to staff or train your team to get the results your brand deserves.