Aggregate, Monitor, Manage And Respond To Every Customer Review In One Single Dashboard.

Improve Local Search Rankings, Higher Clicks Through Rate & More Sales Manage Customer Reviews & Improve Reputation Scores Built For Multi-Location Businesses

Affordable Pricing

Whether you have 1 location or 1,000, we make ti affordable for you to manange your customer reviews.

Centralized Reviews

Review are centralized in the Review Inbox and can be filtered by rating. Instant email alerts can notify manager of poor reviews.

Review Site Integrations

Google Review, Facebook, Yelp, BBB, Trip Advisor, Zomatom, RateMD, Vitals, Healthgrades, Lawyers.com and more.

Google My Review Control

Add attributes, update descriptions, add new categories, change hours in just a few minutes.

Review Management with Unparalleled
Control and Visibility

image of computer, tablet and cell phone

Engage with all of your customers in all of your locations from a single control panel.

Connect Google My Business, Facebook, BBB, Bing, Foursquare, TripAdvisor, TrustPilot, Zomato, AVVO, Lawyers.com, RateMDs, Vitals, HealthGrades, and other platforms to bring everything into our industry-leading ReviewsInbox.

Easily monitor and respond to reviews in real-time, improve local search engine rankings, track performance, enhance your reputation, and drive additional sales.

Get updates from across the company or just a single location. See reviews, trends, map inclusion, insights, photo views, customer sentiment and location citation details

tailor access to suit your organization

Enterprise-grade roles and access control allow you to scale your local optimization efforts to the entire organization.

  • Create roles for pinpoint visibility and control.
  • Give each stakeholders access to the sections that matter to them
  • Limit access by locations or groups of locations to better distribute management of multiple locations
  • Daily, weekly, or monthly reporting to key stakeholders

From read-only to full administrative rights by location, region, district, province, or even country, we can build the structure that provides the right visibility and tools to all your internal and external stakeholders.

see all your reviews in the "review inbox"

image of computer, tablet and cell phone

Built for immediate usability, for every sized business. The Reviews InBox is as easy to use as a personal email client.

Read your reviews, moderate a response, share them with your team.

Gone are the days of missing reviews, having to login to each review site separately to read and moderate responses.

You can filter the reviews based on ratings so you deal with the low rated ones first and we can even set-up email alerts to notify you when someone submits a poor review so you respond to it in real-time, if you wish.

your dashboard is the command center

A beautiful dashboard and powerful grouping and filtering allow you to analyze your data in ways never before possible.

  • Daily, Weekly, and Monthly Dashboard reporting that provides visibility to reputation scores across every location and geographic region.
  • View insights (searches, maps, driving directions, phone calls, website visits, brand vs. indirect queries, and photo counts & engagement) by country, state/region, city/location or even manager
  • View trends by day, week or month
  • Correlate your optimization efforts with actual results to prove ROI
  • Download the data to connect to your own BI tools

visualize your review data to uncover opportunties

Analyze your Review Comments to identify the key words used to describe your business as a chain all the way down to store level.

Geographically plot out your review data to highlight geographic opportunities and hotspots that you wouldn’t normally notice on a spreadsheet

As your FULL-SERVICE Partner, We Help You Take Control Of Your Customer Reviews

Onboarding & Support

We deliver a turn-key review management solution with ongoing support from a dedicated Client Success Specialist.

Dashboard View

Access insights for one location or all your locations in a single dashboard with powerful grouping and filtering.

Performance Insights

Secure an understanding of exactly what your customers are doing before they reach your web property

Reporting Suite

Save, share, distribute, download and schedule reports across all data sets and locations

Review Management

Use the “Reviews Inbox” to effortlessly Manage reviews across all your locations. Reviews automatically retrieved daily.

Direct Responses

Respond to reviews with personalized messages or leverage saved replies to provide a consistent approach.

Workflows

Need to distribute yesterday’s negative review scores to 200 managers? We’ll set workflows to socialize reputation control.

Historical Data

Access up to ten years of customer reviews for every location and up 18 months of Local Search Insights.

Review Purge

Identify and remove old negative reviews that contain profanity, hate speech, personal attacks, etc.

Instant Alerts

Email Alerts will notify you and stakeholders based on a specific reviewers rating so it can be dealt with immediately.

Google My Business Control

Direct control over all your locations Google My Business listing and content within the platform including Bulk & Scheduled Posts

Insight Team

Our local visibility experts provide personalized video analysis reviews of your performance.

“Reputation Manager” Scales To Fit Your Business Needs,
No Matter How Many Locations, No Matter What Business

restaurants

Whether you manage a national chain, high-end bistro, or mom & pop pizza joint, restaurants live and die on their reviews. Word of mouth can make or break your restaurant location, how you handle the reviews can be just as important as earning good reviews in the first place.

retail

The Data Is Clear: Customers read before buying and talk!

  • 88% have been influenced by an online customer review
  • 95% share bad experiences. 87% share good experiences
  • 54% share bad experiences with more than five people
  • 58% are more likely to tell about their experiences than they would 5 years ago.

automotive

Dealerships, repair shops, independent mechanics, oil & tire change retailers gain a new level control over their reputation and local presence.

Our reporting suite helps you to build better customer relationships, allowing you to create a loyal customer base who are more likely to recommend you others.

hospitality

The popularity of using reviews to make decisions for just about everything to do with hospitality and travel have never been higher. As is the competition who are turning to reviews as a method to boost scores by responding to comments which in turn boosts search engine results.

professional services

Service companies such as portrait studios and barber shops, and from marketing and graphic design to daycare and babysitting. can leverage review responses that will drive more reviews, higher ratings, improved local search rankings, higher clicks through rate, and ultimately more sales.

healthcare

77% of patients turn to online reviews when initially selecting a doctor, dentist, clinic, medical laboratory or any other healthcare professional or facility.

Aggregate reviews from Google, Facebook, RateMDs, Vitals, Healthgrades, and other sources into a single, manageable ReviewsInbox and dashboard.

why you should onboard "reputation manager" in less than 100 words

Gain unparalleled control and visibility to your entire organization’s Local reputation and presence with the lowest total cost of ownership of any platform on the market.

Get updates from across the company or for just a single location. See reviews, trends, map inclusion, insights, photos views, customer sentiment, and location citation details.

Empower each stakeholder by setting customized access and reporting for every level of the organization, from the CEO to District Managers to store-level customer service — give everyone who needs to be part the process the tools to improve your reputation and growth your business.

Our Industry Leading Online
Reputation Management Pricing

We set-up your program for you from start to finish, provide your team with the training they need, support your team nearly 24/7 support, and work with you to get the most out of your program every day. For pricing on our Fully Managed Program, please scroll to the bottom of this page.

# Locations 10-49
Locations
50-149
Locations
150-299
Locations
300-499
Locations
499-600
Locations
601+
Locations
Fees
Monthly Cost Per Location $44.00 $39.00 $34.00 $29.00 $24.00 Contact Us
One-Time Program Set-up $499.00 $999.00 $1,499.00 $1,999.00 $2,499.00 Contact Us
Peace of Mind Features
Multilingual
Unlimited Users
Dedicated Client Success Specialist
Onboarding
On Demand Training
"Start Informed" Updates If you choose our Fully Managed Program, our trained expert will manage that for you
Review Administration Tools
All Integrations Included
Google My Business Insights & Listing Managment If you choose our Fully Managed Program, our trained expert will manage that for you
Review Inbox Management If you choose our Fully Managed Program, our trained expert will manage that for you
Review Inbox Escalation Management
Full Roles Access
30 Pre-installed Review Responses
Profanity & Fraudulent Review Audit If you choose our Fully Managed Program, our trained expert will manage that for you
Instant Email Alerts
Reporting
Personalized Report Set-Up
Personalized Report Email Distribution
Access to Custom Reporting & Workflows If you choose our Fully Managed Program, our trained expert will manage that for you
Review Comment Visualization If you choose our Fully Managed Program, our trained expert will manage that for you
Review Geomapping

Fully Managed Program - We Manage 100% Of The Program For You!

For an additional $7.00 per month per location, FreshFeedback will provide your brand with an end-to-end turnkey solution by monitoring & responding to customer reviews, escalating urgent issues to the appropriate stakeholders, managing your Google My Business listing & submitting ongoing enhancements to improve your SEO, forwarding daily emails to stakeholders containg a summary of the programs rating & reviews, and managing all reporting requirements & distribution. No need to staff or train your team to get the results your brand deserves.

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